Treating our customers fairly

Treating customers fairly is part of the ingrained culture of our company.

 

SME Business Finance's customers can be assured that they are dealing with a company that puts their customers first.

 

We ensure that we are  arranging the most appropriate solutions for our customers by firstly making sure that we fully understand their needs and then picking the most suitable product from our "whole of market" panel of lenders.

 

Our customers are kept informed at all stages of the process and all different options will be given by providing clear information.

 

At SME Business Finance we do our utmost to provide the best possible service, however if you feel that you have been treated unfairly then please contact us:

 

Complaints Officer

SME Business Finance Ltd

4 Mulgrave Chambers

26-28 Mulgrave Road

Sutton

Surrey

SM2 6LE

 

email: sales@smebf.co.uk

telephone: 020 8652 7666

 

We will acknowledge your complaint within 72 hours and aim to have it resolved within 14 days.

 

If you are still disatisfied then you can contact the Financial Ombudsman