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Treating Customers Fairly

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Treating customers fairly is part of the ingrained culture of our company.

 

SME Business Finance's customers can be assured that they are dealing with a company that puts their customers first.

 

We ensure that we are  arranging the most appropriate solutions for our customers by firstly making sure that we fully understand their needs and then picking the most suitable product from our "whole of market" panel of lenders.

 

Our customers are kept informed at all stages of the process and all different options will be given by providing clear information.

 

At SME Business Finance we do our utmost to provide the best possible service, however if you feel that you have been treated unfairly then please contact us:

 

Complaints Officer

SME Business Finance Ltd

6 Sutton Plaza

Sutton Court Road

Sutton

SM1 4FS

 

email: sales@smebf.co.uk

telephone: 020 8652 7666

 

We will acknowledge your complaint within 72 hours and aim to have it resolved within 14 days.

 

If you are still dissatisfied then you can contact the Financial Ombudsman  


Funding UK - SME BUSINESSES
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We are a broker and not a lender and we will usually receive commission from lenders. Lenders pay varying amounts depending on different commission

models and the calculation and the  amount will be disclosed to you. The  below document explains  what we do and how we earn our income .

SME Business Finance Ltd is authorised and regulated by the Financial Conduct Authority FRN 703334 and registered in England with registration number 08184651. 

Registered Office: 6 Sutton Plaza, Sutton Court Road, Sutton, SM1 4FS  

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